Shipping Policy

We pride ourselves on being a fast and efficient shipper. Most orders are processed and shipped within 24-48 hours excluding weekends and holidays. Orders are shipped from our facilities in Florida.

UPS does not ship to PO Boxes. UPS is residential and business delivery only.

We only ship within the Contiguous United States.

When your order is shipped, you will receive a tracking number at the email address you provided at checkout.

For the safety of your package, it is best to have someone available to sign for your order during the hours of 9:00 a.m. – 7:00 p.m., Monday through Friday, except holidays (UPS may deliver to residential addresses up to 7:00 p.m.). If no one will available to accept the package and you feel it is safe to leave your package, just fill out a Shipper Release Form after checking out to have your package left without signature. If we ship your package with signature required it cannot be changed once shipped. In certain instances, your order may not be suitable for driver release. The driver will leave a note with instructions on how to receive your order. UPS will only make 3 attemps to deliver your package.

A mail drop location is an address where a business or service accepts mail deliveries on behalf of a customer. UPS will deliver to Mail Drop locations such as a UPS Store (formerly Mail Boxes Etc.). However, we are unable to deliver to Post Office Boxes or APO/FPO addresses, which are military overseas mail drops.

All damages or orders missing an item must be reported within 48 hours of receipt of package.

We apologize if your order does not arrived within the estimated delivery time frame. All customers are emailed tracking information on your order to confirm delivery tracking status. If information is available for your package, please track your order using the information provided in your shipping confirmation email or by logging into Your Account and selecting Order Status. Occasionally, packages may become lost in transit, delivered to an incorrect address, or left with someone who has accepted the package on your behalf such as a family member, neighbor, co-worker, or building manager. Packages may also be left at your apartment/condo office, front door, garage, or tucked behind bushes out of plain view. If you are having a problem tracking your package feel free to contact us.

We strive to do our best, however, if there is an error on your order, please accept our apologies, contact us upon receipt, and we'll gladly fix it. All damages must be reported within 48 hours of receipt of package. If you are dissatisfied with your order for any reason, you can return any unopened items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If we made a mistake in your order we will pay for shipping costs to return and exchange the product. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method. If you have any further questions concerning our exchange/return policy, feel free to contact us directly on our contact us page. Please review contents of order immediately after receiving. If there are any issues/damage(s) to item(s) in your order when received, please be sure to bring it to our attention within 72 hours of receiving it so we can resolve the issue for you.

Delivery times vary by location. You can expect to receive your item(s) within 3-10 business days, depending on your location. All orders are shipped from our facilities in Florida. Please see delivery map below for the estimated trasit time it will take for your package to arrive once it leaves our warehouse. The UPS time table below is based on calendar business days for UPS ground shipping. Please make sure you understand Order Processing Time (24-48 hours excluding weekends and holidays) + Transit Time = Total Delivery Time.